Within a minute you will know who licenses us and where each kind of request belongs.
trustWhy is the licence number worth checking?+
Behind the license sits the UK Gambling Commission, which registers Nitrobet Casino Ltd under 88257-9514-R-202049. Holding that permission means our games, payouts and bonus terms are checked against British rules rather than self-declared. Should the number ever need checking, it sits on the licence record alongside our company details.
trustWhere do I take a complaint we cannot settle?+
When our reply leaves you unconvinced, ask for the matter to move up to a manager, then send the full history to
[email protected]. From there, an unresolved dispute can be taken to the UK Gambling Commission, the regulator that issued licence 88257-9514-R-202049.
trustWhere do I ask for my data or its deletion?+
Requests of that kind go to
[email protected], which handles both copies and erasure under United Kingdom data rules. Expect an identity check before anything is released, since the data belongs to you alone. Reply usually lands within two hours during the week.
trustWhere does my paperwork stand once uploaded?+
Allow up to 39 hours from the moment your documents land, though straightforward cases clear far sooner. Proof of identity, proof of address and payment method confirmation complete the set. Until it finishes, withdrawals stay paused while deposits and play carry on as normal.
trustWhat if it goes wrong at midnight on a Sunday?+
If a problem hits at three in the morning or on a Sunday, someone still answers, because the desk runs 24 hours a day, 7 days a week on GMT. Live chat replies in about three minutes, the phone in around five. Nothing about the hour changes how your case is handled.
trustCan I write in a language other than English?+
Four languages are covered: English, German, Finnish and Norwegian, with English the main one for British players. Writing in any of those gets a reply in the same language rather than a translation. Keep to English if you want the local number to stay the quickest route.
trustWhy is my password never requested?+
Two details are enough to locate you: the email address registered to the account and your full name as it appears on your documents. Never share your password, because no advisor will ever request it. A first line of chat with those two facts saves a round of messages.